1. Information We Collect
Bykea collects information you provide directly to us, such as when you create or modify
your account, request on-demand services, contact customer support, or otherwise
communicate with Bykea. This information may include: name, identification card number,
license number, nationality, address, telephone number, mobile number, bank details,
gender, date of birth, marital status, resident status, education background, financial
background, personal interests, email address and your occupation (“Personal Data” or
The provision of your Personal Data is voluntary. However if you do not provide Bykea your
Personal Data, Bykea will not be able to process your Personal Data for the purposes
If you are an agent, vendor, supplier or service provider, provision of your Personal Data is
mandatory and failure to provide your Personal Data, may be a breach of laws or regulatory
requirements, and may cause Bykea to be unable to engage you to provide services or
products or issue payments to you for products or services provided.
information about you in relation to your location information (your geo-coordinates while
the Bykea Application is being used or not) , Contacts Information (access and store names
and contact information from your address book), transaction information (transaction
details related to your use of Bykea Services), usage and preference information
(information about how you and site visitors interact with Bykea Services, preferences
technologies that create and maintain unique identifiers), electronic device information
(including such as the hardware model, operating system, file names, unique device
identifier, advertising identifiers, serial number, device motion information, and mobile
network information), call and SMS data (call data, including the date and time of the call or
SMS message, the parties’ phone numbers, and the content of the SMS message), log
information (including server logs, which may include information like device IP address,
access dates and times, app features or pages viewed, app crashes and other system
activity, type of browser, and the third-party site or service).
personally identifiable information obtained through our Application. Please review it carefully to
make sure you understand our privacy practices.
- When you use the Application to find a service, you provide us information such as
your location and your destination. You also provide us information about the items
you transport. When you use our Application, we also process technical data such
as your IP-address, Device ID or MAC-address, and information about the
manufacturer, model, and operating system of your mobile device. We use this data
to enable us to deliver the functionalities of the Application, resolve technical
difficulties, provide you with the correct and most up to date version of the
Application and to improve the function of the Application.
- We will ask you for the phone number of a person who can be contacted by the
use the Application to find an instant courieruse the Bykea Sservices. You must
obtain the prior consent of the person whose phone number was provided to us by
you for providing us the phone number and for us to share the phone number with
the Service Providers.
You can share your referral code with your friend through the Application, for which,
we will only prepare a message for you to send or publish through your social
media provider or email provider. You can edit the message we have prepared
before you send it. We do not collect your friend’s information.
- When you use the Application through your mobile device, we track and collect your
geo-location information on a real-time basis. We use this information to allow you
to view the Service Providers in your area who are close to your location, set your
pick up location and send it to the requested Service Provider, and see the
requested Service Provider approaching on a map in real time. We may also use
this real-time geo-location information to provide support, resolve technical or
business issues that may arise in the course of your use of the Application. You can
turn the geo-location tracking off at the device level temporarily. Your mobile device
informs you when your geo-location is being tracked by displaying the GPS arrow
2. Using the Information We Collect
- We use your e-mail, name, phone number and account password to verify your
ownership of an account, to communicate with you in response to your order and to
provide you information about the Application. We may also use your name, e-mail
and phone number to send you news, general updates on the Application, special
offers or promotions. We will also send you an e-mail asking you to subscribe to our
Mailing List. You may at all times opt-out of receiving these updates.
- We use your geo-location and destination to find Service Providers near you, to
help the Service Provider to calculate the fee and to analyze the pattern of use of
the Application to improve the Application’s performance.
- Bykea may also receive information from other sources and combine that with
information collected through Bykea Services. If you choose to link, create, or log in
to your Bykea account with a payment provider or social media service, or if you
engage with a separate app or website that uses our API (or third party APIs),
Bykea may receive information about you or your connections from that site or app.
- Bykea may use the information collected about you to provide, maintain, and
improve Bykea Services, perform internal operations, including to prevent fraud and
abuse of Bykea Services, send or facilitate communications including information
about services, promotions, news, and events of Bykea and other companies,
where permissible and according to applicable laws, personalize and improve the
Bykea Services, including to provide or recommend referrals, advertisements etc.
- Bykea may transfer the information procured from you hereunder to and process
and store it in Pakistan and other countries.
3. Sharing the Information We Collect
- Upon receipt of your order, we will share such information as your name, phone
number, location, destination, geo-location, the items to be transported or bought
with the Service Provider who accepts your request for Services. This information is
required for the Service Providers to contact you, and/or find you and/or complete
- We also share the phone number of the contact person you have provided us with
the Service Providers when you use the Application to find instant courier services./i>
- You hereby agree and authorize us to transfer your Personal Information to the
Service Providers as a part of the provision of the Services. While your personal
information will automatically be deleted from the Service Provider’s mobile device
after your use of the Service, it is possible that the Service Providers may be able
to keep your data in their devices by any means. We are not responsible for this
kind of data storage and you agree to defend, indemnify and hold us harmless and
not liable for any misuse of your Personal Information by the Service Providers
upon completion of the Service provided.
- We may employ third party companies and individuals to facilitate or provide the
Application and certain services on our behalf, to provide customer support, to
provide geo-location information to our Service Providers, to perform website-
related services (e.g. without limitation, maintenance services, database
management, web analytics and improvement of our Website's features) or to
assist us in analyzing how our Service is used or to our professional advisors and
external auditors, including legal advisors, financial advisors and consultants.
These third parties only have access to your personal information in order to
perform these tasks on our behalf and are contractually bound not to disclose or
use it for any other purpose.
- We do not share your Personal Information with any parties other than to the
relevant Service Providers and the third party companies and individuals referred to
in item 4 above, without your consent. However, we will disclose your Personal
Information to the extent that this is legally required, or necessary to comply with
statutory, regulatory and governmental requirements, or in the event of any dispute,
or legal proceeding of any kind between you and us, or between you and other
users with respect to, or in relation to the Services, or in the event of an emergency
pertaining to your health and/or safety.
- Your Personal Information may be transferred to, stored, used and processed in a
jurisdiction other than Pakistan where our servers are located. You understand and
consent to the transfer of your Personal Information out of Pakistan.
- We do not sell, rent or lease your Personal Information to third parties.
- Bykea may share the information it collects about you as described herein or as
described at the time of collection or sharing – (a) with Service Providers to enable
them to provide the transportation services to you including your name, photo (if
you provide one), average rating given by Service Providers, and pickup and/or
drop-off locations with Service Providers; with third parties to provide you a service
you requested through a partnership or promotional offering made by a third party
or Bykea; (b) with general public if you submit content in a public forum; with third
parties with whom you choose to let us share information.
- Bykea may also share your information its subsidiaries and affiliated entities, with
vendors, consultants, marketing partners, and other service providers who need
access to such information to carry out work on Bykea’s behalf; in response to a
request for information by a competent authority if required by any applicable law,
regulation, or legal process, with law enforcement officials, government authorities,
or other third parties; in connection with, or during negotiations of, any merger, sale
of company assets, consolidation or restructuring, financing, or acquisition of all or
a portion of our business by or into another company.
- We may share personally identifiable information with affiliated companies and
- We freely use and disclose data in anonymous form, for example, in statistics or
reports to our advertising customers. Even though we do not provide any personally
identifiable information about you specifically to any advertising customers, they can
occasionally find out information indirectly. For example, we frequently agree on target
audiences for particular ads (for example, an advertiser may ask us to send certain
information on infant safety products to parents with small children who may be
particularly interested). If you choose to respond to such targeted advertisements, the
advertiser may deduce that you are a member of the target audience to whom we sent
- If we ever sell the Application or Bykea Services or substantial parts of our business, we
may disclose your personally identifiable information to a (prospective) buyer on the
- Credit card and financing information may be provided to credit card and consumer
financing companies as is required to process applications and transactions.
4. Cookies and Advertising
- A cookie is a small file which asks for permission to be placed on your electronic device’s memory. When you use out system, the file is added and the cookie helps us to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application or mobile apps can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
- Bykea may use traffic log cookies to identify which pages are being used. This helps us analyze data about mobile app or webpage traffic and improve our system in order to tailor it to our user needs. Bykea may only use this information for statistical analysis purposes.
- You cannot choose to decline cookies.
5. Retaining the Information We Collect
We will retain your information until you cancel your account in the Application.
We do not guarantee the security of our database nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.
Bykea may give notice by means of a general notice on the Bykea Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Bykea by written communication to Bykea's corporate address at BYKEA TECHNOLOGIES PRIVATE LIMITED, 60-C Khayaban e Ittehad, DHA 6, Karachi 75500.
LIMITATION OF LIABILITY:
BYKEA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST
PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED
TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY OF ITS
EVENT SHALL BYKEA’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THIS
EXCEED ONE HUNDRED PAKISTANI RUPEES (PKR 100).
- You shall not assign or transfer these Bykea Terms and Conditions in whole or in
part without Bykea’s prior written approval. You give your approval to Bykea for it to
assign or transfer these Bykea Terms and Conditions in whole or in part, including
to: (i) a subsidiary or affiliate; (ii) an acquirer of Bykea’s equity, business or assets;
or (iii) a successor by merger. No joint venture, partnership, employment or agency
relationship exists between you, Bykea or any Third Party Service Provider as a
result of the contract between you and Bykea or use of the Bykea Services.
- If any provision of these Bykea Terms and Conditions is held to be illegal, invalid or
unenforceable, in whole or in part, under any law, such provision or part thereof
shall to that extent be deemed not to form part of these Bykea Terms and
Conditions but the legality, validity and enforceability of the other provisions in
these Bykea Terms and Conditions shall not be affected. In that event, the parties
shall replace the illegal, invalid or unenforceable provision or part thereof with a
provision or part thereof that is legal, valid and enforceable and that has, to the
greatest extent possible, a similar effect as the illegal, invalid or unenforceable
provision or part thereof, given the contents and purpose of these Bykea Terms and
Conditions. These Bykea Terms and Conditions constitute the entire agreement
and understanding of the parties with respect to its subject matter and replaces and
supersedes all prior or contemporaneous agreements or undertakings regarding
such subject matter. In these Bykea Terms and Conditions, the words “including”
and “include” mean “including, but not limited to.”
- Bykea reserves the right to modify, terminate or suspend the Bykea
Services/Application at any time without prior notice due to any changes in internal
policy or the applicable laws or any breach of these Bykea Terms and Conditions
by you or for any reason whatsoever. You may terminate your account by
submitting a request to Bykea. You shall remain responsible for all activities that
occurred prior to termination of your account. Further, Bykea shall also reserve the
right to suspend your account without any notice to you in the event Bykea
suspects that your account is being used in a manner so as to cause nuisance or
prejudice to Bykea or any other persons.
- Bykea will not be liable for any failure to provide the Bykea Services or perform any
obligations, if the performance is prevented, hindered or delayed as a cause of any
event arising due to any cause beyond the reasonable control of Bykea and in such
case its obligations shall be suspended for so long as the event continues.
construed under the laws of the Islamic Republic of Pakistan. Any and all disputes
Courts in Karachi.
10. Acknowledgement and Consent
- You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.
11. Unsubscribe from e-mail database
For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from Bykea, please click unsubscribe included in every e-mail.
12. How to Contact Us
If you have any further questions regarding the privacy and security of your information
and would like to update or remove your details please contact us at: 03 111 111 700
BYKEA TECHNOLOGIES PRIVATE LIMITED
60-C Khayaban e Ittehad, DHA 6, Karachi 75500, Pakistan.